TeamDME! FAQ: Errors on the Orders Report

Errors on the Orders Report by Incomplete Items:

Items preceded with "***" will keep the order from posting to claims.
Items preceded with "---" will post to claims but will NOT allow the item to be billed.

Errors:
--- Send CMN/Narrative but no document attached.
You have entered a "C" in the Document field of the order but have not attached a CMN to it.
You can see this by noting that the number "0" is next to the "C" in the Document field.
Hit enter on the "C" to go into the document window and position your cursor on the document you wish to attach, then press enter. This will put the document number on the order screen to affirm your selection.
--- Invalid Procedure
HCPCS procedure code is not valid or blank. Enter the correct code.
--- Empty Procedure
HCPCS procedure code is blank and must be entered. Enter the correct code.
--- Invalid TOS
Must be "12" (Purchase) or "18" (Rental). (Rental items may be sold. Sale items can't be Rented)
--- Invalid Rental
An item is a "Sale" item, but the TOS is showing "18". Change the TOS to "12" to correct.
--- CMN has Expired
CMN expiration date is older than today's date.
--- DOC has Expired
DOC expiration date is older than today's date.
*** PAR has expired
PAR expiration date is older than today's date.
--- Empty Company Name
Company name is missing from System\Setup Company\System
--- Invalid Company Address
Company name is missing from System\Setup Company\System
--- Empty insurance submitter ID#
Insurance company is marked for electronic but doesn't have the Electronic Media Form information filled out.
--- Empty insurance receiver ID#
Insurance company is marked for electronic but doesn't have the Electronic Media Form information filled out.
*** Tracking # not available
This can be confirmed by going to Inventory/Tracked/Enter tracked transaction, then enter the serial number and press enter on the selection. The lower left corner of the screen will show the patient number that this item is assigned to.
     If the tracking number does not exist:
        Add the tracking number.
    If the patient number is "0":
        Then it is not assigned to any patient.
You cannot "Pick up" an item that is not assigned to anyone.
    If the patient number is greater than "0" but does not match the number of the patient on the order:
        Another patient already has that item and it would need to be picked up from them before it could be used on another patient.
    If the number is the same as the patients number.
        This patient already has the item.
        This can occur if an item was originally:
            Posted as a sale instead of a rental. This would require the item to be picked up (Preferred Method) or the patient # in Inventory/Tracked/Enter Tracked Transactions for that serial number to be changed to "0" before another order may be processed.

Posted as a rental to the same patient. This occurs when a new order is being placed instead of recurring the rental that already exists. You can tell if it is a new order by looking at the upper right corner on the green Order screen. If it says "SPAN 1" then it is a new order. A recurring order would have "ORIGIN DATE" in that position. The order needs to be deleted and the recurring order for that item needs to be posted over from Recurs to Orders.

Posted as a non-recurring order when it should have been a recurring order.
If the patient number on the order for that serial number is the same as the patient # in Inventory/Tracked/Enter Tracked Transactions for that serial number, then go to Inventory/Tracked/Enter Tracked Transactions and change the patient account number to "0" and press Enter until is asks if you want to post the order. Answer "Y".

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